Shipping Policy

This Return/Refund Policy governs the return and refund of goods sold by Vet & Cie in-store and/or via its online store hosted by

This Shipping Policy operates in conjunction with the Shipping Policy of and our Site Terms and Conditions, Return/Refund Policy and Privacy Policy.

By making a purchase on this Site or our online store, you indicate that you have read and understand this Return/Refund Policy and agree to its terms, including additional terms and conditions and policies referenced herein and/or available by hyperlink.

Delivery Methods, Charges, and Time

The shipping and delivery of goods purchased from our Site are governed by the Shipping Policy of

By making a purchase by going through our Site to our online store, you may either 1) have your order delivered to an address of your choice or 2) indicate that you will pick it up directly at the store, if applicable.

Delivery Address

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for delivering your goods to the wrong address or person due to you providing us with inaccurate or incomplete information.


If you have any questions about your order or the delivery process, you may email us at You can also contact us through the feedback form available on our Site.

We will answer you as soon as possible following your inquiry. Please note that this delay does not include weekends and statutory holidays.

Effective Date: September 22, 2023
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